We accept refunds and exchanges under the following condition:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange on unused items, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened.
Additional non-returnable items are Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
We only replace items if they are defective or damaged, and only refund if the product has not been opened.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Instructions for returns
To notify us of your desire to return your product, you must first email us the details of your concern, plus your name, street address, phone number and order number or date of purchase to email@example.com
Our customer service team will respond to your request within 48-72 hours, and provide further instructions.
If a refund or exchange is granted for any of the above criteria, you will be required to organise your own shipping of the goods. Shipping costs are non-refundable.
A copy of your sent email must be included with the package.
Please allow up to 10 working days for us to receive the goods and provide you with a refund or exchange, if one is to be given.
If your return is for goods that are unopened and in original saleable condition, you will be required to organise your own shipping of the goods. Shipping costs are non-refundable.
Note that perfume cannot travel by air, and must be sent via Australia Post or with a “road shipping only” sticker attached (available from Australia Post), or DHL/Fedex for international orders.
You should mail your product to:
PO Box 2599 Burleigh B.C. Burleigh Qld 4220, Australia.
You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.